Returns & Exchanges
At The Collagen Co., we want you to be completely satisfied with your purchase. We offer a 30-day return window for all unworn and unwashed apparel items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Ship It Back
Securely pack your items and drop off the package at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing